1. Eligibility for Refunds and Returns

1.1 To be eligible for a refund or return, you must meet the following conditions:

• a) Your request must be made within the specified refund period, which is typically [number of days] from the date of purchase.
• b) You must provide a valid proof of purchase, such as an order number or receipt.
• c) The product must be unused, unaltered, and in its original condition.
• d) The product must be eligible for refund or return based on the specific guidelines mentioned below.

2. Refund Eligibility

2.1 Digital Products:

• a) Due to the nature of digital products, we generally do not offer refunds for items such as downloadable files, software, or licenses unless otherwise specified.
• b) Refunds for digital products may be considered in exceptional cases, such as:
  • The product is defective or malfunctioning.
  • The product does not match the description or specifications provided.
• c) Refunds for digital products are subject to evaluation by our support team, and additional information or evidence may be required to process the refund.

2.2 Physical Products:

• a) If you have purchased a physical product from Namas World, such as merchandise or tangible goods, you may be eligible for a refund or return within the specified refund period.
• b) The product must be in its original packaging and unused to qualify for a refund or return.
• c) Refunds or returns for physical products may be subject to shipping and handling fees or restocking fees, which will be deducted from the refund amount.

3. Requesting a Refund or Return

3.1 To initiate a refund or return request, please contact our customer support team using the contact information provided on our website.

3.2 Provide the necessary details, including your order number, the reason for the refund or return, and any supporting evidence if applicable.

3.3 Our support team will review your request and may require additional information or evidence to process the refund or return.

3.4 If your request is approved, we will provide instructions on how to return the product or arrange for a refund.

4. Processing Refunds and Returns

4.1 Once we receive the returned product or confirm your eligibility for a refund, we will process the refund within a reasonable timeframe.

4.2 Refunds will be issued using the original payment method used for the purchase, unless otherwise specified.

4.3 Depending on your payment provider, it may take some time for the refund to be reflected in your account.

5. Exclusions

5.1 Certain products may be exempt from refunds or returns due to their nature, such as personalized or customized items, perishable goods, or products with restricted usage.

5.2 We reserve the right to refuse refunds or returns if the product does not meet the eligibility criteria mentioned in this policy or if it is determined that the request is fraudulent or in violation of our Terms and Conditions.

6. Changes to the Refund and Return Policy

6.1 We reserve the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

6.2 It is your responsibility to review this policy periodically for any updates. Your continued use of our website and services after the changes have been made will signify your acceptance of the updated policy.

If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer support team using the contact information provided on our website.